This document has not been written. It is referenced from forms across the site and did not exist on the previous version either — the client registration page promised “our Terms of Service and Privacy Policy” and linked to nothing.
The structure below is the skeleton a lawyer should fill. We have deliberately not drafted binding legal text: doing so would be worse than the gap it fills.
1. These terms
Scope: which services these terms cover and which are governed by a separate engagement contract.
2. Using this website
Acceptable use.
3. The client portal
Account responsibilities, access levels and termination.
4. Intellectual property
Ownership of reports, scorecards and instruments, and what a client may do with them.
5. Confidentiality
Mutual obligations, and how these interact with the case-study permission process.
6. Liability
Limits and exclusions.
7. Governing law
Qatari law and the forum for disputes.