This document has not been written. It is referenced from forms across the site and did not exist on the previous version either — the client registration page promised “our Terms of Service and Privacy Policy” and linked to nothing.
The structure below is the skeleton a lawyer should fill. We have deliberately not drafted binding legal text: doing so would be worse than the gap it fills.
1. What we hold about you
Registration details, assignment history, payment details, and the optional quota-sampling fields.
2. What clients see
Confirmation that shoppers are identified to clients by reference only, and that names, contact details and demographic records are not disclosed.
3. Assignment evidence
How photographs, audio and receipts are handled, and what happens to incidental images of third parties.
4. Payment data
What is held, for how long, and who processes it.
5. How long we keep it
Retention for active and inactive panel members.
6. Your rights
Including how to leave the panel and have records deleted.
7. ShopMetrics
What the portal holds, where it is hosted, and how it relates to what we hold directly.